We currently ship across the INDIA. If you’re unsure whether we deliver to your area, drop us an email at care @snuzzle.com . 2. How long does shipping take? Standard Shipping: 3-7 business days. Express Shipping: 1-3 business days. Please note that delivery times may vary slightly during holidays or peak seasons.

FAQ – Snuzzle

Placing an order

How can I place an order?

Placing an order is simple! Just browse through our collection, select your favorite product (like Mr. Snugy), and click “Add to Cart.” Follow the checkout process to complete your purchase.

Can I change my order after placing it?

We process orders quickly to ensure timely delivery. If you need to make changes, please contact us immediately at care@snuzzle.in. We’ll do our best to accommodate your request.

Can I order products as gifts?

Absolutely! Snuzzle products make perfect gifts. During checkout, you can select the “Gift Wrap” option and add a personalized message for that special touch.

How do I know my order was placed successfully?

Once your order is placed, you’ll receive a confirmation email with all the details. If you don’t receive it, please check your spam folder or reach out to us.

Shipping & delivery

Where do you ship?

We currently ship across the INDIA. If you’re unsure whether we deliver to your area, drop us an email at care@snuzzle.com.

2. How long does shipping take?

Standard Shipping: 3-7 business days.
Express Shipping: 1-3 business days.
Please note that delivery times may vary slightly during holidays or peak seasons.

How much does shipping cost?

There is 50 INR Shipping costs for Cash On Delivery Orders. We also offer free standard shipping on Prepaid Orders.

Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email. Use this to track your package every step of the way.

What happens if my order is delayed?

While we strive to deliver on time, delays can happen due to unforeseen circumstances. Rest assured, we’ll keep you updated and ensure your product reaches you as quickly as possible.

Payment

What payment methods do you accept?

We accept credit/debit cards, UPI, net banking, and popular wallets. Secure and easy for everyone!

Is my payment information secure?

Absolutely. Your security is our priority. We use encrypted payment gateways to ensure your data is safe and confidential.

Do you offer installment payment options?

Currently, we do not offer installment plans, but we’re working to add this option in the near future. Stay tuned!

Return & refunds

What is your return policy?

We want you to love your purchase! If you’re not satisfied, you can return unused items within 5 days of delivery for a full refund. Products must be in their original packaging.

How do I initiate a return?

To start a return, contact our team at care@snuzzle.com with your order details. We’ll guide you through the process.

Are returns free?

Return shipping costs are covered for defective or damaged products. For other returns, shipping costs will be the customer’s responsibility.

When will I receive my refund?

Refunds are processed within 7-10 business days after we receive the returned product. You’ll get an email confirmation once your refund is issued.